From the CEO to the newest employee – driving immense value at every level of your organization.
Parone Group works with executives and their teams to create organizational effectiveness. We have a 6 step proprietary process to problem solve organizational aims, creating greater customer loyalty and growth.
Irma Parone, consultant and speaker, is a graduate of the Industrial Relations Studies Program at Cornell University and has over thirty-five years experience in the service industry.
For 15 years immediately before forming the PARONE GROUP, Irma held the position of Senior Regional Vice President for Weiser Security Services, Inc., a large security company consisting of 4,000 employees within four regions. She served as the senior vice president overseeing the southeast region that included six (6) branches, 1,200 employees and hundreds of customers.
When she departed the firm to form the Parone Group, her region was the top-performing region in the company. Of the 23 company branches, Irma’s team held six of the top seven awards for staffing excellence and captured the best customer retention percentages in the company. Her team also reduced employee turnover by 27%.
Earlier in her career, Irma was asked to assume responsibility for a troubled location suffering a 51.8% customer retention rate. In slightly over 12 months Parone and her team turned that customer retention percentage to an impressive 93%. This troubled location was at a large national security company with a workforce of over 50,000 employees, Burns International Security.
Irma believes that company success requires a strong and disciplined culture, identifying the right team members, and then providing them with processes that create loyalty and HIGH-value service and growth.
She also believes in a strong commitment to each team player’s ongoing development. After all, Parone says, “These are the people in front of your customers every single day.”
According to Parone, based on all of her experiences ‘Win x 3′ is the winning juice. It’s ok to take care of yourself, she says. That’s one happy person. But when you and every member of your team make critical decisions considering the needs of your clients, your employees, and your company it’s hard to lose! Three wins, very powerful! Sound too simplistic? Think about results when any one of the three become dissatisfied
Irma has found her ‘Win x 3′ philosophy to be “the winning juice”. She guides your firm’s teams to ensure that critical decisions consider the Needs of Three: –your clients, –your employees, and -your company. Think about results when any one of these three become dissatisfied… Sound simplistic? Which direction does revenue go when any one of those three aren’t working?
Contact us to speak (see http:www.irmaparone.com ) or for consulting see our SERVICES page. Either way, let the journey begin with Parone Group.