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I love charts, graphs and data.  I would much rather make decisions and focus efforts on facts, than instinct.  That’s why I value customer and employee surveys in addition to retention numbers. And survey data is always factual right? Most of the time…….but be aware of how your surveys are […]

How Reliable Is Your Customer Survey Data?


Every member of our team has a unique and critical role in our organization. These employees have the obligation to provide immense value to team members and/or customers.  But, our job is to lead them to success. Five (5) of the INDIVIDUAL leadership problems often missed when working with middle managers include; […]

Stop – Watch & Listen: 5 OVERLOOKED Middle Management Mistakes