Company Culture



Confused about poor customer reviews?  I referred someone (lets call him John) to an  Attorney that was exceptional. I personally used his services when moving my ill mother to Florida.  This attorney got the job done quickly for me, communicated well and was very responsive.  I, therefore, felt very comfortable […]

Confused with ratings that stink, when you provide kick-butt results?


I love charts, graphs and data.  I would much rather make decisions and focus efforts on facts, than instinct.  That’s why I value customer and employee surveys in addition to retention numbers. And survey data is always factual right? Most of the time…….but be aware of how your surveys are […]

How Reliable Is Your Customer Survey Data?







  Think about a negotiation resulting in the best profit producing contract ever awarded. You worked on your presentation – tweaked it – made your pitch like no other! A dream come true.  The customer has agreed to pay far more than industry standards.  WOW, YOU NAILED IT! You won big. […]

Can I Win, If You Lose? The Art Of Sustainable ...





If you celebrate holidays with a gift, a card or a kind word remember this:  What- ever you give, wrap it in sincere gratitude for their value to you personally and your organization.  Peek out from the shadows of the ‘present’ as intent matters – most of all! In a […]

Holiday Gift Warning: What Employees REALLY Want