Customer Service






Confused about poor customer reviews?  I referred someone (lets call him John) to an  Attorney that was exceptional. I personally used his services when moving my ill mother to Florida.  This attorney got the job done quickly for me, communicated well and was very responsive.  I, therefore, felt very comfortable […]

Confused with ratings that stink, when you provide kick-butt results?


I love charts, graphs and data.  I would much rather make decisions and focus efforts on facts, than instinct.  That’s why I value customer and employee surveys in addition to retention numbers. And survey data is always factual right? Most of the time…….but be aware of how your surveys are […]

How Reliable Is Your Customer Survey Data?








Too much competition around you?  Finding it hard to sell business, get a job, keep customers, find and retain high-value employees?  This article is short for a reason, it is a simple question that you either can or can’t answer. Companies:  Why specifically should your customers hire, and retain your services […]

Why Should Anyone Choose YOU? A Simple & Powerful ...