Customer Service


Confused with ratings that stink, when you provide kick-butt results?

Confused about poor customer reviews?  I referred someone (lets call him John) to an  Attorney that was exceptional. I personally used his services when moving my ill mother to Florida.  This attorney got the job done quickly for me, communicated well and was very responsive.  I, therefore, felt very comfortable […]


How Reliable Is Your Customer Survey Data?

I love charts, graphs and data.  I would much rather make decisions and focus efforts on facts, than instinct.  That’s why I value customer and employee surveys in addition to retention numbers. And survey data is always factual right? Most of the time…….but be aware of how your surveys are […]


Why Should Anyone Choose YOU? A Simple & Powerful Question!

Too much competition around you?  Finding it hard to sell business, get a job, keep customers, find and retain high-value employees?  This article is short for a reason, it is a simple question that you either can or can’t answer. Companies:  Why specifically should your customers hire, and retain your services […]


Can I Win, If You Lose? The Art Of Sustainable Business Relationships.

  Think about a negotiation resulting in the best profit producing contract ever awarded. You worked on your presentation – tweaked it – made your pitch like no other! A dream come true.  The customer has agreed to pay far more than industry standards.  WOW, YOU NAILED IT! You won big. […]