Sound familiar? Of course, it does. It occasionally happens with Property Management companies, Security Guard companies and other similar businesses that house on site employees. How does it happen? Well if you think through the layout, it’s pretty simple. The PM is on site every day and develops relationships. Her boss is not on site, and so they can’t possibly spend as much time together.
This article was authored by Dick Friedman, a Senior Process Design Consultant who provided support to our leadership team through my previous employer. Dick now provides support to my customers through the Parone Group. I respect his views, so, when he shared this article with me, I decided to share with you. […]