Does your Interview Process need a Facelift?

Time flies! How long as it been since you have tweaked your interview process? You can google the effects of poor hiring and find an overabundance of costly statistics and…

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Stop – Watch & Listen: 5 OVERLOOKED Middle Management Mistakes

Every member of our team has a unique and critical role in our organization. These employees have the obligation to provide immense value to team members and/or customers.  But, our job is…

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A FREE, Powerful & Easy Customer Service Strategy

The difference between ordinary and extraordinary is that little extra.

— JIMMY JOHNSON

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Wake Up: Make Eye Contact and Smile!

Business owners, do you see them? Are you paying attention to their persona? Who hired them? Who trained them? Who supervises them?

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Stop Losing: Get Out Of Your Own Way!

You are the CEO of your life so think like one and create your destiny.

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Who Is Holding You Back?

This article was authored by Dick Friedman, a Senior Process Design Consultant who provided support to our leadership team through my previous employer.  Dick now provides support to my customers through the…

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Taking A Walk, on FIRE

  March 22, 2016 I have followed Tony Robbins on and off throughout the years, knowing one day I would find the time and opportunity (actually at the same time)…

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Two Simple Keys To WOW Customers

March 3, 2016 | Irma Parone   I know this seems too simple, but here you go! 1.  Respond QUICKLY 2.  Be kind What if you are busy?  Respond promptly…

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Do These Students Outshine Your Employees?

February 29, 2016   I had the opportunity through the Coral Springs Chamber of Commerce to work with some amazing students at the Marjory Stoneman Douglas High School in Parkland…

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Love You, HATE Your Staff. You ARE FIRED!

February 23, 2016 Standing in line at a grocery store last night, a lady was talking to someone on the phone, and the conversation went something like this: “I have…

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