Services


Your Business ChallengesOur Business Solutions

Please let us know if you have challenges or needed services not listed below, and we will do our best (at no charge) to provide outside options to better serve your needs.  

Sales & Retention: Why should customers choose and stay with you?

We help you create high-value service for your clients. From the first impression to the follow up we work with you and your team to identify strategies and processes to rate you above your competition.  We can help to make you memorable, in a good way!  (Review our testimonials page to see how we improved customer retention from 52% to 93%)

 

Customer & Employee Loyalty

In addition to high-value service levels, we help you create trusting and lasting relationships with your customers and employees.

 

Time Management

How is your time management? Most people spend 30% of 70% of their time on low-value tasks but don’t know how to run their business any other way effectively. We work with you and your team to use time most efficiently.  Each member should contribute and can, with the right processes.  Working alone?  Yes, we can help you too!

 

Efficient & Productive Meetings

Do you and meeting participants feel accomplished and focused after your meetings, or as if you and all have wasted their time? We help you structure your meetings to be quick and efficiently lined up to goals, objectives, and problem-solving. Creating an agenda is one piece of the puzzle, we also work with you to ensure follow up, and we can help you learn presentation skills to create a lasting impression.

 

Staff & Vendor Selections

We can provide the tools, processes, and resources that can help you identify the selection of the correctly matched employees based on the specific needs of your organization.

We help define the role of every team member and the skills and strengths required filling those positions.

We can also provide recruiters or recruiting support

And, we can help with bid support for Security Guard and other (limited)services.

 

Employee Performance

We help you measure performance without those annoying annual performance reviews. Actions that help the employees know where they stand always.

We work with you to help your team win, and options to help those that are not suited to ‘move on’ to a better-matched role.

We help you celebrate employee successes and solve employee problems.

Both you and the employees know where they stand always.  This will help with better decisions.

 

Employee and Leadership Development

We assess your methods to ensure your employees are well trained and engaged to provide the high-value service you and your customers expect.

We can also provide management development training; sales training, employee training and develop certification programs for your company.

 

Preparing for Growth

We can provide solutions to help your business.  Growth can be unpredictable.  We can help you prepare your team for upcoming opportunities.

All people are not meant for all roles. We also help you learn how to help employees, and what to look for in each role.

 

Employee Turnover

High employee turnover is costly, kills service levels and sucks our time management efforts. We can help companies improve their retention with the right matched team engaged and moving in the same direction as you!

(In our ‘About Us’ section, you will see that before Irma departing her last role as the Sr. VP of a security guard company she and her team improved employee retention by 27%)

 

Dealing with Difficult People

We help problem solve difficult customer and employee issues. We will even meet with your clients if you choose.  (We also provide continuing education credits for Community Association Managers in this topic, both online and in person).

 

Surveys Are A Must!

From employee surveys to customer reviews and secret shopping, we can help you know what you need to know!  And then, how to find solutions to change the outcome.

 

Problem Solving

Do you solve problems or hide from them?  We can help you stay on track and find solutions.

 

Is Your Networking, NOT Working?

Do you spend a lot of money and time yet your networking attempts are not-working? We can train you and your team on the keys to successful networking.

 

Do You Lack An Appreciation Marketing Program?

Every company and in fact every person should have processes to say the little things that make a big difference.  Thank you; Congratulations; Nice to Meet You; Good Luck; Best Wishes; Deepest Sympathies, etc.  We guide you on how and when to reach out with drips of the little touches that make a big difference in any relationship business or personal!  We even share an inexpensive tool that can make the difference.

‘I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel” – Maya Angelo

 

Business Dining Etiquette

Do you entertain clients?  Great! If you don’t know dining etiquette, hope that your customers don’t either.

 

Company Culture

Our passion is helping companies create a culture that drives outrageous service levels and improves financial outcomes. We reassess company culture with the vision and heart of top executives leading the organization. We provide guidance on restructuring the people and processes with purpose. (Also ask about our online course).

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Value Added Service (FREE)

Yes, there is more! A no cost service.  Why?

As an executive for most of my life, starting my own business brought challenges of which I needed (and still need) help.

We are all great at what we do but need so much more to pull a business together.  Parone Group has researched and partnered with some of the best consultants, trainers, resources and tools in the world to ensure we can exceed your expectations.

Like what?

  • Computers and networks
  • Marketing
  • Administration
  • Bookkeeping
  • Accounting
  • Surveys
  • Legal
  • Human Resources
  • Virtual Assistant
  • Various trainers, team building events and much more.

Our Promise:   If we do not have a resource within our group, we will, for most business services research and then conduct screening in two areas. 

  1. First, we require numerous business references that confirm that the resource provided outstanding services, as promised.
  2. And second, that the provider meets high-value customer service expectations. (Timely, courteous, meets time limits, etc.)

There is NO CHARGE for this service, from either Parone Group or the company researched.  In other words, if you go to the company directly or find them through Parone Group, the charges to you would be the same.  This research and screening are free to you!

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We realize our clients need to find solutions to reduce costs and increase profits. We commit to do our best to help you find options that best fit within your budget.