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I work with numerous clients who have (or hopefully HAD – past tense) employee problems. They thought being nice was the way to hold on to their team. They confused…
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This post is the shortest I have and probably will ever write. You see, unless you are a dog who is always loyal to its master, loyalty must be earned. …
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As I work through helping my clients enhance company culture, a unique holiday gift-giving thought came to mind – and it’s not too late for you. I have been reading…
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I have written about this client due to her generosity and kindness. This article is different. It is about the unintended consequences of her actions. Read on! One of many stories…
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“One kind action may be remembered forever.Find opportunities, routinely”- Irma Parone
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Christmas Eve for my family was always my favorite day of the year. I never missed flying to Pittsburgh to be with them – ever! Dad passed a few years…
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Imaging that! They deepen my loyalty when I have a problem with their product. Why?
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Confused about poor customer reviews? I referred someone (lets call him John) to an Attorney that was exceptional. I personally used his services when moving my ill mother to Florida. …
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I love charts, graphs and data. I would much rather make decisions and focus efforts on facts, than instinct. That’s why I value customer and employee surveys in addition to…
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The one question leaders should ask before searching for another solution Few things frustrate a leader more than a problem that should have been resolved long ago—but keeps coming back….
A full calendar can create the illusion of progress. Meetings are held. Reports are submitted. Problems are discussed. Training is scheduled. New initiatives are announced. Everyone is busy—but is the…
Over the past few months, I’ve written three different Facebook posts about the exceptional service I’ve received at my local Publix. That may sound unusual. After all, how often do…
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