Untying Hands: Reimagining Company Policies for Empowered Teams

Have you ever been told, “It’s not our policy…” and felt the frustration creeping in? This seemingly harmless phrase carries a negative weight that can impede progress, stifle creativity, harm…

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Listen To Your Customers. Here is Why!

In today’s fast-paced business world, it can be easy to get caught up in the day-to-day tasks and forget about the most important aspect of any business: the customers. Yet,…

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Simple Ways You Can Delight Your Customers, Employees, Networking Buddies, and Friends

How often do you ask questions and then really consider the answers? How are you? How is your family? What do you need NOW? How can I best support you?…

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Do Your Employees Get Upset Over Angry Clients? Prepare Them for the Opportunity to Shine, Then Recognize Their Value!

Working with the public can be difficult. Everyone is not as nice as we would like, but that’s a prime opportunity to shine. Almost anyone can handle the friendlies! However,…

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The Little Guys in the Big Corporate World Fuel Success

I was intrigued when I visited CEO Vicky Samuelson of HG Doctors, now with facilities in Coral Springs (Coral Springs Medical & Dental), Hallandale Beach (Hallandale Medical Center), and Delray…

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Learn How to Earn Loyalty – Guaranteed in Three Quick Steps

This post is the shortest I have and probably will ever write.  You see, unless you are a dog who is always loyal to its master, loyalty must be earned. …

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