Untying Hands: Reimagining Company Policies for Empowered Teams

Have you ever been told, “It’s not our policy…” and felt the frustration creeping in? This seemingly harmless phrase carries a negative weight that can impede progress, stifle creativity, harm…

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Unlocking Exceptional Service: Tips to Enhance Your Customer Experience

In today’s competitive business landscape, receiving exceptional service can set a company apart from its competitors. Whether you’re dealing with a retail store, a restaurant, or a service provider, there…

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Listen To Your Customers. Here is Why!

In today’s fast-paced business world, it can be easy to get caught up in the day-to-day tasks and forget about the most important aspect of any business: the customers. Yet,…

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How Purposefully Do You Navigate Complex Situations to Achieve Desired Outcomes?

The ability to think critically, make well-informed decisions, and problem-solve efficiently is essential to business success. Leaders must navigate complex situations confidently and purposefully to achieve their desired outcomes. Problem-solving…

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Do Your Employees Get Upset Over Angry Clients? Prepare Them for the Opportunity to Shine, Then Recognize Their Value!

Working with the public can be difficult. Everyone is not as nice as we would like, but that’s a prime opportunity to shine. Almost anyone can handle the friendlies! However,…

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The Little Guys in the Big Corporate World Fuel Success

I was intrigued when I visited CEO Vicky Samuelson of HG Doctors, now with facilities in Coral Springs (Coral Springs Medical & Dental), Hallandale Beach (Hallandale Medical Center), and Delray…

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Learn How to Earn Loyalty – Guaranteed in Three Quick Steps

This post is the shortest I have and probably will ever write.  You see, unless you are a dog who is always loyal to its master, loyalty must be earned. …

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Why YOU?

I enjoy working with companies that highly value, and want the best for their employees. Companies that understand that it takes every employee, at every level of the organization to…

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When employees are not meeting expectations, who should step up and take action? You may be SHOCKED at the answer!

Not very long ago, a first-level supervisor asked me to work with him. Although I do support employees at all levels of organizations, typically, I am hired by the company…

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Is GOOD, Good Enough To Earn Customer Loyalty?

Then, this same satisfied customer hears a story about one of your competitors and their brilliantly marketed bright and shiny object.

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