Have you ever been told, “It’s not our policy…” and felt the frustration creeping in? This seemingly harmless phrase carries a negative weight that can impede progress, stifle creativity, harm…
ReadIn today’s competitive business landscape, receiving exceptional service can set a company apart from its competitors. Whether you’re dealing with a retail store, a restaurant, or a service provider, there…
ReadIn today’s fast-paced business world, it can be easy to get caught up in the day-to-day tasks and forget about the most important aspect of any business: the customers. Yet,…
ReadThe ability to think critically, make well-informed decisions, and problem-solve efficiently is essential to business success. Leaders must navigate complex situations confidently and purposefully to achieve their desired outcomes. Problem-solving…
ReadWorking with the public can be difficult. Everyone is not as nice as we would like, but that’s a prime opportunity to shine. Almost anyone can handle the friendlies! However,…
ReadI was intrigued when I visited CEO Vicky Samuelson of HG Doctors, now with facilities in Coral Springs (Coral Springs Medical & Dental), Hallandale Beach (Hallandale Medical Center), and Delray…
ReadThis post is the shortest I have and probably will ever write. You see, unless you are a dog who is always loyal to its master, loyalty must be earned. …
ReadNot very long ago, a first-level supervisor asked me to work with him. Although I do support employees at all levels of organizations, typically, I am hired by the company…
ReadThen, this same satisfied customer hears a story about one of your competitors and their brilliantly marketed bright and shiny object.
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