ALERT: Stop spending time dealing with upset customers. Rather, do this!

The cons are those creeping obstacles and resulting lessons that growing businesses learn after the fact.

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The #1 Key To Loyalty – Have YOU Unlocked It?

Imaging that! They deepen my loyalty when I have a problem with their product. Why? 

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Confused with ratings that stink, when you provide kick-butt results?

Confused about poor customer reviews?  I referred someone (lets call him John) to an  Attorney that was exceptional. I personally used his services when moving my ill mother to Florida. …

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How Reliable Is Your Customer Survey Data?

I love charts, graphs and data.  I would much rather make decisions and focus efforts on facts, than instinct.  That’s why I value customer and employee surveys in addition to…

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Consider THIS to Improve Employee Performance

It does not matter how great our team is if they don’t have a vivid understanding of the expectations.  The non-negotiables that put our team, and our company above the rest.

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After the Storm – Retaining Credibility with Customers

“Earning trust is critical – even when the message is difficult” – Irma Parone

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Difficulty Disciplining Employees? Try This Option!

You can’t make people accountable – only they can do that.  But, you can sure create a paradigm shift that creates winning outcomes.

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Are Your Employees Keeping Up? OUCH, They Represent YOU!

If you care about your company growth, your employees must be at their best. They represent you!

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Why Should Anyone Choose YOU? A Simple & Powerful Question!

Too much competition around you?  Finding it hard to sell business, get a job, keep customers, find and retain high-value employees?  This article is short for a reason, it is…

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Upset Customer? How To Turn Anger To Trust!

I’m not an overreacting kind of person, but I was concerned. Would I order from them again? Yes, indeed I will. Let me tell you why!

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