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Think about a negotiation resulting in the best profit producing contract ever awarded. You worked on your presentation – tweaked it – made your pitch like no other! A…
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The difference between ordinary and extraordinary is that little extra.
— JIMMY JOHNSON
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Fix the root cause because the longer that problem remains unresolved, the bigger your problems will grow.
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I thought about one of my favorite quotes the other morning. “I’ve learned that people will forget what you said, people will forget what you did, but people will never…
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Business owners, do you see them? Are you paying attention to their persona? Who hired them? Who trained them? Who supervises them?
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Start with crazy. Settle for outrageous. And then strategically plan with a laser focus.
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Our jobs form a major part of adult life. Money earned from work helps to put food on the table and pay for housing and other essentials. If you don’t love what you do, you are probably in the wrong role but let’s go over a few STOP and TRY ideas.
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What were the minor shifts? At a very subtle level, the demand shifted to a request with a pause, an option, and gratitude.
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Be the example your company will be proud of and your customer will love!
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“We are not perfect, and probably will never be! But we will never stop the effort! ” – Jim Dunn
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Most people think they have a time problem. They usually don’t. They have a problem-solving problem. That may sound blunt, but it’s often the truth. We start the day with good…
Every time there’s a shutdown or TSA headline, the same question arises: should airport screening be privatized?
Most organizations invest heavily in developing their leaders, and that matters. But customers don’t experience our leadership in the boardroom; they feel it in every frontline interaction. That’s why a…
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