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Do you consider (or even know) the desires of your customers? Many don’t even know the needs.
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April of this year, I had the opportunity to meet Rebecca Caputo, Program Manager of Leadership Development and Learning at Cleveland Clinic Florida. I was so impressed with her, and…
ReadI love to talk to employees, in all different industries. I typically ask questions about how they like their job, their company, and of course the details to their responses….
ReadMarch 3, 2016 | Irma Parone I know this seems too simple, but here you go! 1. Respond QUICKLY 2. Be kind What if you are busy? Respond promptly…
ReadFebruary 29, 2016 I had the opportunity through the Coral Springs Chamber of Commerce to work with some amazing students at the Marjory Stoneman Douglas High School in Parkland…
ReadFebruary 23, 2016 Standing in line at a grocery store last night, a lady was talking to someone on the phone, and the conversation went something like this: “I have…
ReadFebruary 20, 2016 | Irma Parone Just read this quote “Don’t find customers for your products, find products for your customers.” –Seth Godin Well said, Seth! I love finding…
ReadFebruary 15, 2016 | Irma Parone US Supreme Court Justice Ruth Bader-Ginsburg is probably as far left as one can be, and US Supreme Court Justice Antonin Scalia was equally…
ReadMany issues can affect your decision to terminate or not terminate. And anytime you can save an employee (who is productive) is a big win.
ReadFebruary 2, 2016 | Irma Parone You may have been in your industry for years. Knowing what you need to do, you start “the routine” each morning. Just like being…
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If you lead a multi-location organization, you’ve likely asked: How can two locations—with the same brand and model—produce completely different results? One thrives.Another struggles. At some point, it stops making…
Most people think they have a time problem. They usually don’t. They have a problem-solving problem. That may sound blunt, but it’s often the truth. We start the day with good…
Every time there’s a shutdown or TSA headline, the same question arises: should airport screening be privatized?
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