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Below is an excerpt from the book WINX – The Problem Solving Model to Win Exponentially with Customers, Employees & Your Bottom Line. If you prevent people from providing feedback…
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Fix the root cause because the longer that problem remains unresolved, the bigger your problems will grow.
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Be known as one that is interested, and listens. NOT with the people who think like you, after all, you have your own thinking down to perfection.
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Sound familiar? Of course, it does. It occasionally happens with Property Management companies, Security Guard companies and other similar businesses that house on site employees. How does it happen? Well if you think through the layout, it’s pretty simple. The PM is on site every day and develops relationships. Her boss is not on site, and so they can’t possibly spend as much time together.
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Start with crazy. Settle for outrageous. And then strategically plan with a laser focus.
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April of this year, I had the opportunity to meet Rebecca Caputo, Program Manager of Leadership Development and Learning at Cleveland Clinic Florida. I was so impressed with her, and…
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Over the past few months, I’ve written three different Facebook posts about the exceptional service I’ve received at my local Publix. That may sound unusual. After all, how often do…
Why the best organizations don’t wait for online complaints to discover what’s wrong. Last week, during a mastermind discussion, someone asked a question that many organizations eventually face: “How should…
What business leaders can learn from elite diplomatic interpreters about communication, clarity, and leadership under pressure. Recently, I read a fascinating post from my brilliant friend Rosemary Ravinal about diplomatic…
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