How Would Your Team Handle This Uncomfortable Challenge?

We fear the unknown.  It is uncomfortable.  But for these young adults, it was also a great experience, as well as another fun bonding opportunity for the team.

Driving Value? My Favorite Millennial’s Brilliant Advice

His ‘statement’ did not simply make the point memorable.  Funny as this sounds it was an awakener.  It made my audiences think.  It made the words, work.

Consider THIS to Improve Employee Performance

It does not matter how great our team is if they don’t have a vivid understanding of the expectations.  The non-negotiables that put our team, and our company above the rest.

Upset Customer? How To Turn Anger To Trust!

I’m not an overreacting kind of person, but I was concerned. Would I order from them again? Yes, indeed I will. Let me tell you why!

A FREE, Powerful & Easy Customer Service Strategy

The difference between ordinary and extraordinary is that little extra.

— JIMMY JOHNSON

Hate Feedback? Stop Sticking Your Head In The Sand!

Be known as one that is interested, and listens. NOT with the people who think like you, after all, you have your own thinking down to perfection.

Stop Losing: Get Out Of Your Own Way!

You are the CEO of your life so think like one and create your destiny.

Holiday Gift Warning: What Employees REALLY Want

If you celebrate holidays with a gift, a card or a kind word remember this:  What- ever you give, wrap it in sincere gratitude for their value to you personally…

HATE Your Job? STOP That & LOVE This.

Our jobs form a major part of adult life. Money earned from work helps to put food on the table and pay for housing and other essentials. If you don’t love what you do, you are probably in the wrong role but let’s go over a few STOP and TRY ideas.

High-Value Employee Success: Who Is In Charge?

Be the example your company will be proud of and your customer will love!