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What were the minor shifts? At a very subtle level, the demand shifted to a request with a pause, an option, and gratitude.
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Over the past few months, I’ve written three different Facebook posts about the exceptional service I’ve received at my local Publix. That may sound unusual. After all, how often do…
Why the best organizations don’t wait for online complaints to discover what’s wrong. Last week, during a mastermind discussion, someone asked a question that many organizations eventually face: “How should…
What business leaders can learn from elite diplomatic interpreters about communication, clarity, and leadership under pressure. Recently, I read a fascinating post from my brilliant friend Rosemary Ravinal about diplomatic…
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