Listen To Your Customers. Here is Why!

In today’s fast-paced business world, it can be easy to get caught up in the day-to-day tasks and forget about the most important aspect of any business: the customers. Yet,…

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Stop the Pity Party. The Number One Key to Being the Underdog That Defies All the Odds Starts with This!

Have you ever googled underdogs that defied odds? Let me save you some time. The Miracle On Ice The #1 spot on many upset and underdog lists, the 1980 men’s…

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Do Your Employees Get Upset Over Angry Clients? Prepare Them for the Opportunity to Shine, Then Recognize Their Value!

Working with the public can be difficult. Everyone is not as nice as we would like, but that’s a prime opportunity to shine. Almost anyone can handle the friendlies! However,…

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The Little Guys in the Big Corporate World Fuel Success

I was intrigued when I visited CEO Vicky Samuelson of HG Doctors, now with facilities in Coral Springs (Coral Springs Medical & Dental), Hallandale Beach (Hallandale Medical Center), and Delray…

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When employees are not meeting expectations, who should step up and take action? You may be SHOCKED at the answer!

Not very long ago, a first-level supervisor asked me to work with him. Although I do support employees at all levels of organizations, typically, I am hired by the company…

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Afraid? Take a breath and begin your LEAP to the next stage of your career.

Let’s face it. Stepping out of our comfort zone  scares the heck out of us! We want to be perfect, right? Shield ourselves from looking bad to others. The problem…

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