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The one question leaders should ask before searching for another solution Few things frustrate a leader more than a problem that should have been resolved long ago—but keeps coming back….
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A full calendar can create the illusion of progress. Meetings are held. Reports are submitted. Problems are discussed. Training is scheduled. New initiatives are announced. Everyone is busy—but is the…
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Over the past few months, I’ve written three different Facebook posts about the exceptional service I’ve received at my local Publix. That may sound unusual. After all, how often do…
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Why the best organizations don’t wait for online complaints to discover what’s wrong. Last week, during a mastermind discussion, someone asked a question that many organizations eventually face: “How should…
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What business leaders can learn from elite diplomatic interpreters about communication, clarity, and leadership under pressure. Recently, I read a fascinating post from my brilliant friend Rosemary Ravinal about diplomatic…
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If you lead a multi-location organization, you’ve likely asked: How can two locations—with the same brand and model—produce completely different results? One thrives.Another struggles. At some point, it stops making…
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Most people think they have a time problem. They usually don’t. They have a problem-solving problem. That may sound blunt, but it’s often the truth. We start the day with good…
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Every time there’s a shutdown or TSA headline, the same question arises: should airport screening be privatized?
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Most organizations invest heavily in developing their leaders, and that matters. But customers don’t experience our leadership in the boardroom; they feel it in every frontline interaction. That’s why a…
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This article explores the three-chair problem solving method for better leadership decisions.
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The one question leaders should ask before searching for another solution Few things frustrate a leader more than a problem that should have been resolved long ago—but keeps coming back….
A full calendar can create the illusion of progress. Meetings are held. Reports are submitted. Problems are discussed. Training is scheduled. New initiatives are announced. Everyone is busy—but is the…
Over the past few months, I’ve written three different Facebook posts about the exceptional service I’ve received at my local Publix. That may sound unusual. After all, how often do…
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