Categories
Customer Service

NO? You Lose!

 

February 20, 2016

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Irma Parone

 

Just read this quote

“Don’t find customers for your products, find products for your customers.” –Seth Godin

Well said, Seth!

I love finding solutions for customers.  (And customers include employees.  They are, after all, our internal clients.  Those people that are the face and voice of our business.)

Should we ever say no?  Of course! For example, we must say no to those that want to suck our time. That’s a no-brainer.  Time management 101.

For our customers?  Try really really hard to find solutions.  I don’t mean to pretend that you are to trying, I mean explore every option possible, to get to YES.

By Irma Parone

Irma Parone works with organizations to identify and solve people problems that are slowing their business down.
She is a speaker, author, and consultant, the president of the Florida Speakers Association, and the founder of Parone Group.

Her multiple award‑winning problem‑solving books can be found here: https://www.amazon.com/dp/B0D43BK4FR. Her audiobooks are available wherever audiobooks are sold.

She has a partner group covering a range of topics. Reach out to Irma on LinkedIn or directly at 954‑464‑6689. Her websites are irmaparone.com (speaking) and ParoneGroup.com (consulting).