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Why the best organizations don’t wait for online complaints to discover what’s wrong. Last week, during a mastermind discussion, someone asked a question that many organizations eventually face: “How should…
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Every day, employees at organizations of all sizes—from Toyota’s assembly lines to corner pizzerias—encounter waste and inefficiencies that leadership rarely sees. Yet these insights remain unspoken, trapped in the minds…
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How often do you ask questions and then really consider the answers? How are you? How is your family? What do you need NOW? How can I best support you?…
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Over the past few months, I’ve written three different Facebook posts about the exceptional service I’ve received at my local Publix. That may sound unusual. After all, how often do…
Why the best organizations don’t wait for online complaints to discover what’s wrong. Last week, during a mastermind discussion, someone asked a question that many organizations eventually face: “How should…
What business leaders can learn from elite diplomatic interpreters about communication, clarity, and leadership under pressure. Recently, I read a fascinating post from my brilliant friend Rosemary Ravinal about diplomatic…
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