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The one question leaders should ask before searching for another solution Few things frustrate a leader more than a problem that should have been resolved long ago—but keeps coming back….
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Over the past few months, I’ve written three different Facebook posts about the exceptional service I’ve received at my local Publix. That may sound unusual. After all, how often do…
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Why the best organizations don’t wait for online complaints to discover what’s wrong. Last week, during a mastermind discussion, someone asked a question that many organizations eventually face: “How should…
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I was recently let down by someone in my professional network—a service provider I had both used and recommended to others. It wasn’t because he does poor work. It wasn’t…
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The Problem It’s mid-December, and you’re facing a familiar leadership dilemma: how do you meaningfully thank your team during the holidays when your budget is tight—or nonexistent? You know employee…
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On Labor Day, as organizations across the country pause to honor employees, it’s the perfect moment to reflect on what makes workplaces truly thrive—from the newest team member to the…
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All organizations face challenges and problems. It’s an inherent aspect of business and growth. The primary role of leadership teams is not just to identify these issues but also to reduce…
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If you’re seeking feedback, it’s essential to make the person giving it feel safe. Without that sense of safety, people may not be willing to provide honest feedback, and you…
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How often do you ask questions and then really consider the answers? How are you? How is your family? What do you need NOW? How can I best support you?…
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Tackling Complex Problems with Vision Harvard Business Review says, “Leadership is about taking risks and making decisions with imperfect information.” In today’s world of ever-changing technology and increasing complexity, leaders…
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The one question leaders should ask before searching for another solution Few things frustrate a leader more than a problem that should have been resolved long ago—but keeps coming back….
A full calendar can create the illusion of progress. Meetings are held. Reports are submitted. Problems are discussed. Training is scheduled. New initiatives are announced. Everyone is busy—but is the…
Over the past few months, I’ve written three different Facebook posts about the exceptional service I’ve received at my local Publix. That may sound unusual. After all, how often do…
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