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Customer Service Employee Engagement Training

Two Simple Keys To WOW Customers

March 3, 2016

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Irma Parone

 

I know this seems too simple, but here you go!

1.  Respond QUICKLY

2.  Be kind

What if you are busy?  Respond promptly and tell them when you can call them back.  ( But, do follow up with a sense of urgency. )

What if you don’t have an answer they will like?  Tell them quickly regardless.  Putting them off creates more tension for everyone.

What if you must say no?  Say it with kindness.

“No, stupid client”  might be something Donald Trump can get away with, but not you or I.

Need help with customer service?  Call Parone Group at 954-464-6689

By Irma Parone

Irma Parone works with organizations to identify and solve people problems that are slowing their business down.
She is a speaker, author, and consultant, the president of the Florida Speakers Association, and the founder of Parone Group.

Her multiple award‑winning problem‑solving books can be found here: https://www.amazon.com/dp/B0D43BK4FR. Her audiobooks are available wherever audiobooks are sold.

She has a partner group covering a range of topics. Reach out to Irma on LinkedIn or directly at 954‑464‑6689. Her websites are irmaparone.com (speaking) and ParoneGroup.com (consulting).