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Recent Articles

Business leaders discussing recurring problems and organizational problem solving

Why the Same Problems Keep Coming Back

by Irma Parone | | 5 Comments

The one question leaders should ask before searching for another solution Few things frustrate a leader more than a problem that should have been resolved long ago—but keeps coming back….

Invisible decisions shaping your organization through leadership, accountability, and everyday workplace decisions

Is Your Organization Getting Stronger—or Just Busier?

by Irma Parone | | 5 Comments

A full calendar can create the illusion of progress. Meetings are held. Reports are submitted. Problems are discussed. Training is scheduled. New initiatives are announced. Everyone is busy—but is the…

Publix employee holding a cookie platter representing the invisible decisions behind exceptional customer service.

The Invisible Decisions Behind Exceptional Service

by Irma Parone | | 5 Comments

Over the past few months, I’ve written three different Facebook posts about the exceptional service I’ve received at my local Publix. That may sound unusual. After all, how often do…

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