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If you’re seeking feedback, it’s essential to make the person giving it feel safe. Without that sense of safety, people may not be willing to provide honest feedback, and you…
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How often do you ask questions and then really consider the answers? How are you? How is your family? What do you need NOW? How can I best support you?…
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Below is an excerpt from the book WINX – The Problem Solving Model to Win Exponentially with Customers, Employees & Your Bottom Line. If you prevent people from providing feedback…
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Have you ever noticed how certain people can light up your day? They can exude happiness (and possibly fun) in almost every encounter. The entire atmosphere changes when they are…
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Are you irritated with an employee? Then make a decision. Before you do, ask questions. Start with a conversation—one on one. Not an argument. Not finger-pointing or yelling. Make an…
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I was intrigued when I visited CEO Vicky Samuelson of HG Doctors, now with facilities in Coral Springs (Coral Springs Medical & Dental), Hallandale Beach (Hallandale Medical Center), and Delray…
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I work with numerous clients who have (or hopefully HAD – past tense) employee problems. They thought being nice was the way to hold on to their team. They confused…
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Confused about poor customer reviews? I referred someone (lets call him John) to an Attorney that was exceptional. I personally used his services when moving my ill mother to Florida. …
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“Earning trust is critical – even when the message is difficult” – Irma Parone
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You can’t make people accountable – only they can do that. But, you can sure create a paradigm shift that creates winning outcomes.
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This card and gift program will engage your customers and employees like no other. Be known as the thoughtful, and kind person they never want to leave. Click on the envelope.
Reach out to ParoneGroup.com/contact for help with navigating the system, or fun and exciting ways to WOW your customers and employees with these fun cards and gifts. We will schedule a no cost time to help.
Welcome to a journey toward workplace success! Making effective decisions and navigating complex situations is key to thriving in your career. That’s where the WINX model comes in—a powerful problem-solving…
Picture a complex puzzle with hundreds of pieces. Alone, each piece holds little meaning, but together, they create a complete, beautiful picture. In many ways, a business is like this…
Customer Service vs. Customer Loyalty: Not One and the Same Many organizations make the mistake of conflating customer service with customer loyalty, but these are not interchangeable terms. Customer Service: This…
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