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If you’re seeking feedback, it’s essential to make the person giving it feel safe. Without that sense of safety, people may not be willing to provide honest feedback, and you…
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How often do you ask questions and then really consider the answers? How are you? How is your family? What do you need NOW? How can I best support you?…
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Below is an excerpt from the book WINX – The Problem Solving Model to Win Exponentially with Customers, Employees & Your Bottom Line. If you prevent people from providing feedback…
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Have you ever noticed how certain people can light up your day? They can exude happiness (and possibly fun) in almost every encounter. The entire atmosphere changes when they are…
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Are you irritated with an employee? Then make a decision. Before you do, ask questions. Start with a conversation—one on one. Not an argument. Not finger-pointing or yelling. Make an…
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I was intrigued when I visited CEO Vicky Samuelson of HG Doctors, now with facilities in Coral Springs (Coral Springs Medical & Dental), Hallandale Beach (Hallandale Medical Center), and Delray…
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I work with numerous clients who have (or hopefully HAD – past tense) employee problems. They thought being nice was the way to hold on to their team. They confused…
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Confused about poor customer reviews? I referred someone (lets call him John) to an Attorney that was exceptional. I personally used his services when moving my ill mother to Florida. …
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“Earning trust is critical – even when the message is difficult” – Irma Parone
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You can’t make people accountable – only they can do that. But, you can sure create a paradigm shift that creates winning outcomes.
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Have you ever been told, “It’s not our policy…” and felt the frustration creeping in? This seemingly harmless phrase carries a negative weight that can impede progress, stifle creativity, harm…
Welcome to a journey toward workplace success! Making effective decisions and navigating complex situations is key to thriving in your career. That’s where the WINX model comes in—a powerful problem-solving…
Picture a complex puzzle with hundreds of pieces. Alone, each piece holds little meaning, but together, they create a complete, beautiful picture. In many ways, a business is like this…
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