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The Problem It’s mid-December, and you’re facing a familiar leadership dilemma: how do you meaningfully thank your team during the holidays when your budget is tight—or nonexistent? You know employee…
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Every day, employees at organizations of all sizes—from Toyota’s assembly lines to corner pizzerias—encounter waste and inefficiencies that leadership rarely sees. Yet these insights remain unspoken, trapped in the minds…
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Attracting and retaining top talent has become a paramount concern for organizations. Beyond competitive salaries and benefits, cultivating a sense of belonging and loyalty among new hires is instrumental in…
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If you’re seeking feedback, it’s essential to make the person giving it feel safe. Without that sense of safety, people may not be willing to provide honest feedback, and you…
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Below is an excerpt from the book WINX – The Problem Solving Model to Win Exponentially with Customers, Employees & Your Bottom Line. If you prevent people from providing feedback…
ReadYou spend time and money finding and training new hires. Then, soon after you get them on board, they resign. Some, before they even start their first day. Remember this;…
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I was intrigued when I visited CEO Vicky Samuelson of HG Doctors, now with facilities in Coral Springs (Coral Springs Medical & Dental), Hallandale Beach (Hallandale Medical Center), and Delray…
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There are many reasons that your employees may not be working to your satisfaction or jumping ship. Often, employers call me to ask if I can help them hire better…
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This post is the shortest I have and probably will ever write. You see, unless you are a dog who is always loyal to its master, loyalty must be earned. …
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“One kind action may be remembered forever.Find opportunities, routinely”- Irma Parone
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Most people think they have a time problem. They usually don’t. They have a problem-solving problem. That may sound blunt, but it’s often the truth. We start the day with good…
Every time there’s a shutdown or TSA headline, the same question arises: should airport screening be privatized?
Most organizations invest heavily in developing their leaders, and that matters. But customers don’t experience our leadership in the boardroom; they feel it in every frontline interaction. That’s why a…
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