Have you ever been told, “It’s not our policy…” and felt the frustration creeping in? This seemingly harmless phrase carries a negative weight that can impede progress, stifle creativity, harm…
ReadIf you’re seeking feedback, it’s essential to make the person giving it feel safe. Without that sense of safety, people may not be willing to provide honest feedback, and you…
ReadThe ability to think critically, make well-informed decisions, and problem-solve efficiently is essential to business success. Leaders must navigate complex situations confidently and purposefully to achieve their desired outcomes. Problem-solving…
ReadBelow is an excerpt from the book WINX – The Problem Solving Model to Win Exponentially with Customers, Employees & Your Bottom Line. If you prevent people from providing feedback…
ReadHave you ever noticed how certain people can light up your day? They can exude happiness (and possibly fun) in almost every encounter. The entire atmosphere changes when they are…
ReadWorking with the public can be difficult. Everyone is not as nice as we would like, but that’s a prime opportunity to shine. Almost anyone can handle the friendlies! However,…
ReadAre you irritated with an employee? Then make a decision. Before you do, ask questions. Start with a conversation—one on one. Not an argument. Not finger-pointing or yelling. Make an…
ReadI was intrigued when I visited CEO Vicky Samuelson of HG Doctors, now with facilities in Coral Springs (Coral Springs Medical & Dental), Hallandale Beach (Hallandale Medical Center), and Delray…
ReadThere are many reasons that your employees may not be working to your satisfaction or jumping ship. Often, employers call me to ask if I can help them hire better…
ReadI work with numerous clients who have (or hopefully HAD – past tense) employee problems. They thought being nice was the way to hold on to their team. They confused…
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